TERMS AND CONDITIONS

Price

• • Prices are subject to change without notice.
  • Price decreases will not result in adjustment to dealer’s inventory.
  • Prices are in Canadian dollars.
  • Taxes are excluded and will be added as applicable.

Terms

• • Minimum order value of $75.00
  • Net 30 days from invoice date.
  • 2% service charge per month on overdue accounts.
  • Purchase orders must be approved by credit department.
  • Overdue accounts will not be shipped.
  • All orders are subject to a Regulation and Compliance (REGCOM) Fee of $4.75.

Returning Goods

• • Holland Imports will accept goods within 90 days of purchase, provided they are in original packaging and in ‘new’ sellable condition.
  • Discontinued items are not eligible for return. The returned goods must be accompanied by an approved return authorization number from Holland Customer Service and a copy of the original invoice.
  • Account will be credited at price paid or current price, whichever is lower. All returned goods are subject to a 15% restocking charge and must be shipped prepaid.

Liability

• • Holland Imports shall in no event be liable for death or injuries to person or property for incidental, special or consequential damages arising from the use of products sold.

Backorders

• • Our backorder policy is designed to ensure efficient shipping, minimize small parcel costs, and maintain fair pricing for our customers.
  • Any backorders below $250.00 will be held and shipped with the next order unless otherwise requested.
  • Additional freight or handling charges may apply for separate shipments.
  • Cancelled backorders may be reordered at the original price once inventory becomes available.

Freight Terms

All prices are quoted based on our national freight policy as follows:

1. 1. Orders over $1,200 will be prepaid to all Major Freight Centers as detailed below.
   2. Orders over $1,200 to locations not included on the Major Freight Centers list:

Orders can be prepaid to their best staging area as follows:
BC: Vancouver, Victoria, Nanaimo, Kelowna, Kamloops
AB: Calgary, Edmonton, Grand Prairie, Lethbridge,
MB: Winnipeg
ON: Brampton, Kingston, Ottawa, Windsor, Woodstock
QC: Montreal, Drummondville, Quebec City, Chicoutimi

Customer is responsible for freight from the staging area to its final destination.

-OR-

For delivery direct to final destination, a fixed percentage will be applied to the shipped value before taxes based on province as follows:

BC– 4%
AB– 5%
SK, MB, ON, QC– 8%
NB, NS– 12%
NL, PEI, and Territories– 15%

3. Orders under $1,200 will be prepaid and charged or can be shipped on a customer’s provided carrier account.

All chemicals will be subject to a dangerous goods shipping surcharge of $30.00 per shipment.

All tailgate, inside delivery and residential charges will be billed back to the customer.

• • Shipping instructions must be clearly marked on your purchase order.
  • All prepaid orders will be shipped by our choice of carrier.
  • Any orders over $1,200 received without shipping instructions will be shipped prepaid with beyond charge if applicable.

Major Freight Centers

British Columbia

Lower Mainland / Fraser Valley
Abbotsford, Aldergrove, Burnaby, Chilliwack, Coquitlam, Delta, Hope, Ladner, Langley, Langley City, Maple Ridge, Mission, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Rosedale, Surrey, Tsawwassen, Vancouver, West Vancouver, White Rock.

Vancouver Island & Gulf Islands
Campbell River, Chemainus, Colwood, Comox, Courtenay, Cowichan Bay, Cumberland, Duncan, Esquimalt, Langford, Lantzville, Nanaimo, North Cowichan, North Saanich, Parksville, Port Alberni, Qualicum Beach, Saanich, Saanichton, Sidney, Sooke, Victoria, View Royal.

Okanagan Valley / Interior
Coldstream, Enderby, Kelowna, Oliver, Osoyoos, Penticton, Princeton, Vernon, West Kelowna.

Thompson / Kootenays
Castlegar, Cranbrook, Golden, Grand Forks, Kamloops, Merritt, Nelson, Revelstoke, Salmon Arm.

Northern BC
100 Mile House, Charlie Lake, Chetwynd, Dawson Creek, Fort St. John, Kitimat, Prince George, Prince Rupert, Quesnel, Smithers, Terrace, Williams Lake.

Alberta

Calgary Area
Balzac, Calgary, De Winton, Rocky View County, Rockyview.

Edmonton Area
Acheson, Acheston, Beaumont, Edmonton, Fort Saskatchewan, Nisku, Sherwood Park, St. Albert.

Central Alberta
Blackfalds, Hinton, Red Deer, Red Deer County, Sylvan Lake.

Northern Alberta
Clairmont, Grande Prairie.

Southern Alberta
Coalhurst, Lethbridge.

Eastern Alberta
Lloydminster, Redcliff.

Saskatchewan

Saskatoon Area
Martensville, Saskatoon, Warman.

Regina Area
Emerald Park, Moose Jaw, Regina, White City.

Northern Saskatchewan
Prince Albert.

Western Saskatchewan
Lloydminster

Manitoba

Winnipeg Area
East St. Paul, Headingley, Winnipeg.

Southern Manitoba
Portage la Prairie, Steinbach, Morden, Winkler.

Ontario

GTA (Greater Toronto Area)
Ajax, Aurora, Bolton, Brampton, Burlington, Caledon, Concord, Etobicoke, Hamilton, King City, Kleinburg, Markham, Milton, Mississauga, Newmarket, North York, Oakville, Pickering, Richmond Hill, Scarborough, Stoney Creek, Stouffville, Thornhill, Toronto, Vaughan, Whitby, Woodbridge.

Southwestern Ontario
Ancaster, Brantford, Cambridge, Chatham, Dunnville, Grand Bend, Innerkip, Kitchener, London, Sarnia, Stratford, Sweaburg, Tecumseh, Tillsonburg, Waterloo, Windsor, Woodstock.

Niagara Region
Fort Erie, Niagara Falls, St. Catharines, Welland

Eastern Ontario
Belleville, Brockville, Cornwall, Kanata, Kingston, Nepean, Orleans, Ottawa, Trenton.

Northern Ontario
North Bay, Sault Ste. Marie, Sudbury, Thunder Bay, Timmins.

Quebec

Montreal Area
Beauharnois, Beloeil, Blainville, Boisbriand, Boucherville, Brossard, Charlemagne, Lachine, Laval, Longueuil, Marieville, Mascouche, McMasterville, Montreal, Mont-Saint-Hilaire, Repentigny, Sainte-Eustache, Sainte-Julie, Sainte-Therese, Saint Jean sur Richelieu, Saint-Jerome, Ste Anne De Bellevue, St-Hubert, St-Jean-Sur-Richeliue, Terrebonne, Vaudreuil.

Quebec City Area
Beauport, Boischatel, Charlesbourg, Levis, L’Ancienne-Lorette, La Haute-Saint-Charles, Quebec City, Sainte-Foy–Sillery–Cap-Rouge, Saint-Augustin-de-Desmaures, Ste-Foy.

Eastern Quebec
Chicoutimi, Jonquiere, Matane, Rimouski, Saguenay, Sept-Îles.

Western Quebec
Aylmer, Gatineau, Hull.

Central Quebec / Eastern Townships
Brompton, Drummondville, Fleurimont, Granby, Lennoxville, Magog, Rock Forest–Saint-Elie–Deauville, Saint-Cyrille-de-Wendover, Saint-Germain-de-Grantham, Saint-Hyacinthe, Sherbrooke, Trois-Rivières.

Freight Example

• • • Customer in Foxboro, Ontario places an order of $1,500 (before tax)
    • Fixed 8% charge is applied to the order – $120
    •  Total Order amount – $1,620 plus tax with the order shipping direct to provided location on the PO

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​Reasons for Claims

Defective Unit

• • • Product must have been purchased from Holland Imports within the last 12 months.
    • Specify the exact problem under the Issue field in the claim form.
    • Please include pictures of the defective unit.

Damaged Unit

• • • Must be reported within 10 business days of receipt.
    • Concealed Damage (noticed at time of receipt).
    • Carrier Damage (noticed at time of receipt).
    • Please include pictures of Damaged unit.
    • Copy of signed Proof of Delivery (PoD) is required (if goods appeared damaged at time of delivery, ensure it is written on PoD prior to signing).

Short-Shipped

• • Must be reported within 10 business days of receipt.

 Over-Shipped

• • • Must be reported within 10 business days of receipt.

Received Wrong Product/Incorrect Item Ordered

• • • Must be reported within 10 business days of receipt.
    • Packaging must be in original condition and unopened.
    • All store labels, price tags and security tags completely removed.
    • Check the “Incorrect Item Received” box under the Reason for Request field in the claim form.

Stock Return

• • • To be approved on a case-by-case basis.
    • Must be current stock.
    • Packaging must be in original condition and unopened.
    • All store labels, price tags and security tags completely removed.
    • 15% restocking charge may apply.

Claim Procedure

• • • A copy of the form can be downloaded from our website: www.hollandimports.com/support
    • The following information is mandatory to complete:
      • • Item # – Holland Imports Item # (SKU) is located on the invoice.
        • Description – This is the short description of the item you are submitting a claim for.
        • Issue – It is important we know the specific reasons for the claim, please provide as much information as possible. For damages or defectives, please provide pictures.
        • Quantity – Please list the quantity that you are submitting the claim for.
        • Cost – This is the price you purchased the unit for and can be found on your invoice.
        • Reason for request – Please select the reason for request.
        • Our invoice # – This number is provided on the top right corner of your invoice.
        • Your reference # – This is the PO number you provided to us at time of order.

Where to Send Your Claim Form

• • • Once the Claim Form is completed please email it to: customer.service@hollandimports.com. Your claim will be reviewed and checked carefully to ensure all information is correct and a Claim Number will be issued. One of our Customer Service Representatives will be in touch shortly with regards to the next steps.

Unacceptable Stock Returns

• • • Special Orders – Product that has been special ordered for you is non-refundable. These items are a One Time Sale which Holland is under no obligation to take back. This applies to all products that Holland needs to make special arrangements to bring in for you.
    • Seasonal Stock – All seasonal stock is non-refundable; the only exception will be on defective product.
    • Special/Bundle Items – All items purchased through a bundle or special promotion. These prices are considered Final Sale unless an agreement has been made prior between the Account Representative
      and the Purchaser in writing.
    • End Of Life (EOL) Product – Stock that is no longer current cannot be returned as it is considered unsalable.